Support
Get help fast.
Typical response time is within 24 hours. We keep the support path simple for billing, checkout, and plan questions.
Billing
Questions about Essentials, Pro, or Ultimate, invoices, refunds, and account upgrades.
Technical Support
Help with uploads, exports, generation errors, and brand kit syncing.
Feature Requests
Share what would make the workflow faster or more useful for your brand.
We typically respond within 24 hours.
For the fastest response, include your account email and the plan name.
Typical response time is within 24 hours. If you prefer email, write to support@thumbdna.com.